Terms of Service

These Terms of Service are a working draft and are not ready for production use until approved by the owner and a qualified legal professional. The final terms should state the effective date and the method by which a client accepts them.

A project should be governed by the final Terms of Service together with the accepted quotation, statement of work, invoice, and any signed project-specific agreement. If documents conflict, the final agreement should specify which document controls.

MOUHA STORE LLC provides remote graphic design services and delivers approved work digitally. Services may include logo design, brand identity, social media graphics, marketing materials, stationery, packaging design, presentation design, e-commerce graphics, website visual assets, and other agreed digital design work.

The business does not provide banking, financial, investment, cryptocurrency, gambling, legal, medical, adult-content, regulated-product, physical-product, or printing services unless a separate real service is lawfully added and documented later.

An inquiry does not create a project obligation. After reviewing the requirements, the business may issue a written quotation, proposal, or statement of work describing the agreed services, deliverables, exclusions, project stages, timing assumptions, revision limits, source-file treatment, licensing requirements, and fees.

Work should begin only after the client accepts the written scope and completes any required deposit or payment. Requests outside the accepted scope may require a revised quotation, additional fee, and adjusted schedule.

The accepted quotation should specify the currency, payment schedule, accepted payment method, deposit amount, milestone payments, taxes where applicable, and final balance due date. Payment-provider fees or currency-conversion charges should be allocated clearly before payment.

A deposit may reserve project capacity and fund work that begins before final delivery. The treatment of a deposit following cancellation must be assessed under the Refund and Cancellation Policy, the work completed, committed third-party costs, the accepted quotation, and applicable law rather than through an unexplained blanket rule.

Any timeframe shown on a service page is an estimate and not a guaranteed completion date. The written scope should confirm the intended schedule, dependencies, review periods, and any rush arrangement.

A schedule may change because of delayed feedback, changed requirements, missing materials, provider outages, illness, events outside reasonable control, or additional work approved by the client. The business should communicate material changes promptly.

The client is responsible for supplying accurate requirements, authorized content, timely decisions, and a person authorized to approve the work. The client must review names, spelling, dates, contact details, dimensions, claims, regulatory statements, and other factual content before approval.

• Provide materials in the requested format and by agreed deadlines.
• Confirm that the client owns or has permission to use every submitted asset.
• Avoid requesting copying, impersonation, deception, infringement, or unlawful content.
• Provide consolidated and specific feedback through the agreed communication channel.
• Obtain any legal, regulatory, trademark, packaging, advertising, or industry review needed for the client's use of the work.

The quotation should state the number and type of included revision rounds. A revision means a reasonable change to an approved direction and does not automatically include a new concept, changed strategy, changed brief, additional deliverable, or reconstruction after final approval.

If the client does not provide feedback within the period stated in the project documents, the schedule may be paused or moved. A long period of inactivity may lead to administrative closure under the final cancellation policy after written notice.

Final deliverables are supplied digitally in the formats identified in the accepted scope. The client should download and back up delivered files within any stated delivery period.

Editable source files, working files, unused concepts, drafts, templates, font files, stock assets, software files, and production notes are not automatically included unless the written scope expressly includes them. Source files may require an additional fee or a limited-use arrangement.

Ownership or licensing of final approved work should be stated in the accepted project documents. Any transfer intended to occur after full cleared payment should be documented clearly, including the specific deliverables covered and any rights retained by the designer or third parties.

Fonts, stock images, mockups, plugins, templates, software, and other third-party materials remain subject to their own licenses. The client may need to obtain or maintain a separate license. No term should promise rights that MOUHA STORE LLC does not own or have authority to transfer.

The final project documents should state whether completed public work may be displayed in the MOUHA STORE portfolio and whether attribution, launch timing, embargo, or confidentiality restrictions apply.

Confidential projects should be identified in writing before confidential materials are shared. A separate nondisclosure agreement may be used where appropriate. The business should not publicly disclose confidential material merely because portfolio use is common in the design industry.

Cancellation, deposits, completed work, third-party charges, rush work, client inactivity, and refund calculations are governed by the accepted project documents and the Refund and Cancellation Policy. A client should submit a cancellation request in writing through an agreed channel.

No refund should be promised or refused without considering the project stage, work completed, reserved capacity, non-recoverable costs, delivered rights, payment-provider restrictions, and applicable law.

The business may reject, suspend, or cancel a request that reasonably appears unlawful, deceptive, infringing, abusive, discriminatory, defamatory, unsafe, or outside the published service scope.

• Unauthorized copying or imitation of another person's protected work, brand, identity, or signature style.
• False endorsements, fabricated reviews, counterfeit materials, deceptive credentials, or misleading business claims.
• Content that violates third-party rights or applicable law.
• Use of final work in a way that exceeds an applicable license or written permission.

Design services do not guarantee sales, audience growth, regulatory approval, trademark registration, financial performance, platform acceptance, or business success. The client remains responsible for business decisions and final factual, legal, and regulatory review.

Any warranty disclaimer, liability cap, exclusion of indirect damages, indemnity, and remedy limitation must be drafted for the actual business, jurisdiction, client type, and applicable law. This draft does not establish a final liability clause.

Legal review required: insert enforceable, jurisdiction-specific warranty and liability language before production use.

The governing law, venue, dispute process, notice method, and any mediation or arbitration terms have not been selected. They must be completed only after legal review of the company's formation, actual operating location, client locations, and service model.

Required placeholder: governing law and dispute-resolution terms are intentionally not finalized.

The final terms should explain how amendments apply to new and active projects and should preserve any signed project-specific commitments. Questions can be submitted through the Contact page using the legal or privacy inquiry option.