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These answers explain the general operating model. A written quotation and approved project terms control the details of a specific engagement.
MOUHA STORE provides logo design, brand identity design, social-media graphics, marketing and advertising materials, business cards and stationery, packaging design, presentation design, e-commerce graphics, website banners, and other defined digital design projects.
Complete the Request a Quote form with the business context, required service, deliverables, audience, preferred timing, budget range, and authorized references. The information is reviewed before a written quotation and scope are prepared.
The company operates remotely and may work with clients in different countries where the project, payment method, communication, and legal requirements can be supported. Acceptance of a specific project is confirmed only after review.
Approved final design files are delivered digitally in the formats listed in the written project scope. The company does not represent physical product delivery or printing services.
Formats depend on the service and intended use. Common deliverables may include SVG, PDF, PNG, JPG, and agreed editable formats. The quotation identifies the exact formats included in a project.
Editable source files are included only when stated in the written quotation or scope. Internal working files, rejected concepts, unused directions, and third-party assets are not automatically included.
The included revision rounds are defined in writing before work begins. Revisions refine an approved direction; new concepts, deliverables, or material changes in direction may require a revised quotation.
Ownership or licensing depends on the written project terms and generally applies to approved original final work after full payment. Fonts, stock assets, templates, and other third-party materials remain subject to their own licenses.
Timing depends on scope, complexity, content readiness, feedback, revisions, and the approval process. Service pages provide non-binding planning ranges, while the written quotation confirms the project-specific schedule.
A cancellation request can be submitted in writing. The treatment of deposits, completed work, reserved time, approved expenses, and delivered files depends on the accepted quotation and the Refund and Cancellation Policy.
No. The current business model covers remote graphic design and digital file delivery. Print-ready files may be prepared when included in scope, but printing, manufacturing, shipping, and printer quality control are not represented as services.
A reasonable confidentiality agreement may be reviewed before confidential information is shared. Acceptance depends on the project and the proposed terms. The quote form should not be used to send confidential files while secure uploads are disabled.
The submission is reviewed for fit, scope, missing information, timing, and practical requirements. The company may ask follow-up questions. A project begins only after the written scope, price, payment terms, and schedule are accepted.