Refund and Cancellation Policy

This policy is a draft and must be reviewed before production use. The accepted quotation or statement of work should identify the deposit, payment schedule, project stages, included revisions, expected timing, third-party costs, and any project-specific cancellation terms.

Because design services are custom and project-based, a cancellation outcome depends on when the request is received, the work completed, capacity reserved, rights delivered, costs already committed, and applicable law.

If the business has not started substantive work and has not incurred non-recoverable costs, the business should review whether the payment can be returned, less any clearly disclosed and lawful processing charges or committed costs.

A deposit should not automatically be retained without considering the accepted documents, reserved capacity, administrative work, provider costs, and applicable law.

After work begins, the client may be responsible for the reasonable value of work completed up to the effective cancellation date, approved milestones, reserved project time where enforceable, and non-cancellable third-party expenses.

The business should provide a written summary of the project stage and the basis of any amount retained, due, or proposed for refund. A cancellation does not automatically transfer rights to unpaid drafts, unused concepts, or working files.

Amounts attributable to completed and accepted work, delivered milestones, or rights already transferred may not be refundable, subject to the project documents and applicable law. If only part of a project is complete, the parties should assess the completed portion separately from unperformed work.

A refund is generally more limited after final approval, delivery, or transfer of agreed rights because the custom service has been substantially performed. This does not remove any non-waivable legal rights or any remedy expressly promised in the accepted agreement.

A change of preference after approval is not automatically a defect. A verified delivery error or failure to provide an agreed deliverable should first be addressed through correction or another reasonable remedy stated in the final terms.

A deposit may compensate for initial discovery, scheduling, creative work, and reserved capacity. The quotation should explain its purpose and whether any portion becomes earned at a defined stage.

The final policy must avoid an unexplained statement that every deposit is non-refundable. Deposit treatment should be transparent, proportionate, documented, and consistent with applicable law.

A disclosed rush fee may reflect reordered scheduling or accelerated work and may become non-recoverable once that accommodation begins. Stock assets, font licenses, domain-specific resources, contractor costs, production samples, payment fees, or other third-party charges may be non-refundable if the provider does not refund them.

The business should obtain client approval before incurring material third-party costs unless the accepted scope already authorizes them.

If required feedback or materials are not provided, the project may be paused. Before administratively closing an inactive project, the business should send written notice, allow a reasonable response period, and explain any restart fee, schedule change, archival treatment, or remaining balance.

A project closed for inactivity should not be treated automatically as fully completed if substantial work remains unperformed. The final policy must define a fair calculation method and any deadline for restarting the project.

The business may need to cancel because of non-payment, unlawful or infringing requests, harassment, material scope conflict, prolonged inactivity, illness, provider failure, or circumstances outside reasonable control.

Where cancellation is not caused by the client's breach, the business should assess a proportionate refund for paid but unperformed work, excluding approved completed work and non-recoverable costs, and should communicate the transition clearly.

A cancellation request should be submitted in writing through the project communication channel or the Contact page. It should identify the client, project, requested cancellation date, and reason where the client chooses to provide one.

The business should acknowledge the request, pause avoidable new work, review the project record, and issue a written outcome describing work completed, costs, deliverables, rights, remaining balance, and any proposed refund. Refund timing and payment method should be confirmed in that response.

A client should contact the business promptly about a billing concern so the project record and proposed resolution can be reviewed. Nothing in this draft requires a person to waive rights available under applicable law or a payment-provider agreement.

Questions or cancellation requests can be submitted through the Contact page. A real business email and final processing timeframe must be published before production launch.